Contact

Start at the host stand, use the suggestion box for account matters, and ask for the private line if you're VIP.

Before you write

Write from the email you booked with: it's the address on file for KYC papers, self-exclusion and closing your account.

• On the slip, put your account email and a line about what you need.
• Before a withdrawal, finish KYC; guests whose papers are still being checked wait longer for their bill.
• Orders are checked within two business days; once the kitchen signs off, the timing depends on your payment method.

Requests that must come from your registered email

• Self-exclusion takes effect within 24 hours and lasts six months at the very least.
• A cooling-off pause of seven days.
• Closing the account for good.
• Forgot the password? The login page has a reset link, sent to your registered email.

VIP status match

A regular elsewhere? Show a screenshot of your VIP status at live chat or support@luckyboom-1.nl and it's honoured, so you needn't earn your seat again.