Our Commitment to Responsible Gaming
We believe that gaming should be a source of entertainment. To ensure a safe and enjoyable experience for everyone, we provide a range of tools and resources designed to help you maintain control over your play. Our approach is built on transparency and player empowerment, offering you the ability to set personal limits and access information about your gaming activity.
Tools for Player Control
We offer several features to help you manage your gaming habits. These tools are readily available and can be activated directly from your account settings. We encourage you to explore these options and use them to tailor your experience.
- **Deposit Limits:** Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly). These limits can be adjusted at any time, with immediate effect for increases and a 24-hour delay for decreases.
- **Loss Limits:** Define a maximum amount you are willing to lose within a set timeframe. Like deposit limits, these can be adjusted, with similar activation timings for changes.
- **Wagering Limits:** Control the total amount you can wager over a chosen period. This helps in managing the overall volume of your bets.
- **Session Time Reminders:** Configure notifications that appear at chosen intervals to remind you how long you have been playing. This helps in staying aware of your session duration.
- **Reality Checks:** Set the frequency of pop-up messages that display your current gaming time, wins, and losses. This feature provides a quick overview of your ongoing session.
- **Access to Account History:** You can easily review your transaction history, including all deposits, withdrawals, and wagers placed. This information is available in your account dashboard, offering a clear record of your activity.
Understanding Your Limits
The following table outlines the typical ranges and activation periods for our responsible gaming tools. Please note that specific limits can be set according to your personal preferences, within regulatory guidelines.
| Tool | Typical Range | Activation Time |
|---|---|---|
| Deposit Limits | Daily, Weekly, Monthly (e.g., €10 - €5,000) | Instant for decreases (after 24hr confirmation), Instant for increases |
| Loss Limits | Daily, Weekly, Monthly (e.g., €5 - €2,000) | Instant for decreases (after 24hr confirmation), Instant for increases |
| Wagering Limits | Daily, Weekly, Monthly (e.g., €20 - €10,000) | Instant for decreases (after 24hr confirmation), Instant for increases |
| Session Time Reminders | Every 15, 30, 60 minutes | Set immediately |
| Reality Checks | Every 30, 60, 90 minutes | Set immediately |
Exclusion and Support
Should you wish to take a break from gaming, we provide options for self-exclusion. You can request a temporary cool-off period or a longer-term exclusion by contacting our support team. We also partner with external organisations dedicated to providing support and guidance for those affected by problem gambling.
- **Self-Exclusion:** Available via email to our support team. Periods can range from 24 hours to permanent exclusion.
- **Cool-Off Periods:** Short-term breaks, typically from 24 hours up to six weeks.
- **Links to Support Organisations:**
- - Loket Kansspel: 0900 - 20 23 202 (www.loketkansspel.nl)
- - Kansspelautoriteit (KSA) (www.kansspelautoriteit.nl)
- - Jellinek Preventie (www.jellinek.nl)
- - GamCare (www.gamcare.org.uk)
- - Gambling Therapy (www.gamblingtherapy.org)
Our goal is to provide a secure environment where you can enjoy your gaming experience responsibly. If you ever feel your gaming is becoming a concern, please do not hesitate to use the tools available or seek assistance from the resources mentioned.